Shipments and Returns
Shipping of your package
Packages are usually shipped within 2 days after receipt of payment. They are shipped via UPS with tracking number and delivered without signature. Packages can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this delivery method as it incurs additional charges. Whatever the chosen delivery method, we send you a link to track your package online.
The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Legal right of withdrawal Right of withdrawal
As a consumer, you have the right to withdraw from the Agreement within 14 days without giving any reason. The withdrawal period expires after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the products or, in the case of several products forming part of the same order but delivered separately, after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the last ordered product.
To exercise your right of withdrawal, please inform (L'EGOÏSTE) of your decision by an unequivocal written declaration (in particular by means of an e-mail or a postal mail). You can contact us by email at the following address: firstname.lastname@example.org, or by phone at +33 (0) 5 62 30 97 47 (Call not surcharged, excluding possible cost according to your carrier) or by post to the following address: (L'EGOÏSTE), 20 Rue de la Pomme, 31000 Toulouse, France.
Regarding the exchange of sizes, or model, please return the products to the following address in their original packaging: (L'EGOÏSTE), 20 Rue de la Pomme, 31000 Toulouse. The return of items will be at your expense and we will ask you to attach to this shipment a check for 9 € in the name of (L'EGOÏSTE) for the shipping costs of the exchange.
If it is a return merchandise for refund, please return in its original packaging the product to the following address: (L'EGOÏSTE), 20 Rue de la Pomme, 31000 Toulouse. In this case also, the cost of returning merchandise will be your responsibility.
Once received, these products will be verified and we will exchange or refund the amount on your bank account via Paypal.